Shipping Policy

Processing Time

Orders are typically subject to 1-3 business days of processing time to be picked, packed, and prepared for shipping unless otherwise indicated on the product page of the item(s) you’ve ordered.

Shipping Cost

Ontario Medical Supply offers FREE shipping on orders over $100.00CAD, unless specified otherwise in your contract agreement. The estimated shipping charge for orders under $100.00CAD will be made available with your order confirmation.

Order Tracking and Delivery

The date of delivery may vary based on the carrier’s shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Tracking and delivery information is provided to you once your order once your order has been dispatched.

Oversized Items and Remote Locations

Delivery of oversized items certain remote locations may not be possible or may incur additional delivery charges. In these instances, a customer service representative will contact you to discuss your options.

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