Ontario Medical Supply Returns or Damage Policy

Our return policy maintains the best value and highest service level for all of our customers. Unless merchandise is defective, all accepted returns will be subject to a 20% minimum restocking fee.

In the event you need to request a return authorization for an item you purchased with us – please email Customer Care at CIORDERS CIORDERS@medicalpharmacies.com or call 1-800-267-1069

You have 14 days from the delivery date to contact us for a return authorization. Ontario Medical Supply will accept return requests valued at $25.00 (before taxes) and over. All accepted returns are subject to a 20% minimum restocking charge with a minimum $15.00 restocking fee. All products returned to our warehouse are subject to a handling fee calculated based on pick up location. Initial shipping fees are non-refundable.

Please note that no return will be accepted if used, without the original packaging or past the 14-day window of return request. All items returned must be received back within 30 days.

Any non-stocked, specially ordered item is ineligible for return.

Any purchased installed new item is also ineligible for return.

For hygiene reasons, these products are ineligible for return.

  • Incontinence
  • PPE (Personal Protective Equipment)
  • Cushions
  • Slings
  • Mattresses
  • Respiratory/Oxygen
  • Bath Safety
  • Compression Hosiery
  • Any item that has direct skin contact
  • Any purchases marked “FINAL SALE”

Ontario Medical Supply will not accept any product returns with biohazard contamination.

There are no returns on discontinued items.

No returns will be allowed on products with less than six (6) months of shelf life remaining.

Please allow 3-4 weeks to process your credit. Credits exclude shipping and handling charges.

Damaged Goods/Short Shipments/Incorrect item shipped

Must be reported within five (5) days of receipt. Be sure to note any damage or poor box conditions when signing for packages. If a shipment arrives damaged or with parts missing, contact the Ontario Medical Supply immediately.

CIORDERS@medicalpharmacies.com or call 1-800-267-1069

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